Welcome to ELIXE FASHION terms and conditions. These are set out in order to create an understanding between our company and you as a customer. Here we have outlined our rights as a company and your rights as a consumer. We hope you have an easy and nice shopping with us.
Company details
ELIXE FASHION
11 MORNINGTON LANE
BT28 2WH LISBURN
N.IRELAND
elixefashion@gmail.com
Your order
Once you have placed an order with us, you should receive a confirmation email straight to your inbox. This will state information about: the products that you have ordered, your shipping address, your payment method and order confirmation number. In the event of not being able to process your order, we will email you immediately stating the reason that we were unable to process your order. This could be due to unauthorised payment method, unavailable stock or unforeseen circumstances.
If your order is unsuccessful, we will always email you stating the reason as to why the order did not process. If you would like to re-order, please visit our site and complete the order process again.
Cancelling or changing your order
If you’re really quick giving us a message we might be able to cancel your order, but sorry, we can’t change your order. If you receive items that you no longer want please return them in the normal way.
Returns
You are responsible for your own returns to us at Elixe Fashion Boutique. Your item must be sent back to us within 7 days of receiving your order in the condition that it was sent to you. With the original label attached, unworn, unwashed and must have no stains, marks, or makeup anywhere on the product. Failure to comply with previously outlined will result in us declining you a refund. Please include a note with your name and order number, so we can identify your return and we can refund you accordingly. You, as a customer, You are responsible for the payment of postage to send back to us. Please keep a copy of postage records. Please be aware that we don’t offer free postage service. All postage’s will be paid by the sender and will not be refunded by Elixe Fashion. SALE items- no returns girls.
Exchanges
Exchanges can take up to 7 day period to be processed from receiving your item. (This does not include the time for the exchanged items to be sent out to yourself). We can only exchange for the same product not exchange for a different item. All exchange request are dependent on the stock availability at the time. If we can not exchange your item we will credit to you. If we are unable to process your exchange we will notify you of this via email.
Guarantee/Warranty
As a ELIXE FASHION customer, your order should be received in an undamaged wearable state. If you should happen to receive one of our products damaged or faulty, we can guarantee a full refund. If you’ve received some or all of your order and it’s damaged, please contact us asap so we can sort this out for you.
Your delivery
At ELIXE FASHION , we will deliver to residential and office addresses, however, we do not provide delivery to P.O box, post offices, or pick-up point locations. FREE DELIVERY OVER £75
COMPLAINTS
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
Website Statistics
We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help us improve the services to our customers and ultimately provide the most appropriate products.
Protecting Your Security
We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.
Payment
We do not store debit/credit card details that are used at checkout or share them with third party websites. Any customer information submitted at checkout, will only be used for the purpose of fulfilling and shipping orders.
Promotional codes
We offer promotional discount for our products. When promotions are available, you as a customer will be made aware via our emails or social media pages. Codes may last a short period of time depending on the offer and may be limited to a certain amount of customers only. When available, you should be able to enter a code at the checkout before payment is made.
Copyright
All content on our website has been produced by ELIXE FASHION and is copyright to us. You must not try to replicate our website in whole or in part, unless given permission from a member of our team and is otherwise is strictly prohibited.
